Yay mounted the ups an batteries then my switches forgot how they were supposed to be configured fmitl 

I didn't know wearing a suit was a skill 

yeah, and you have to train it up before you can even equip the $200 suits. 

oh yeah and you have to do that quest where you lick the ass of a board member 

And it lowers your agility. 

I didn't know wearing a suit was a skill

you think just anyone can rock Ovie's awardshow threads? 

symbolism over substance 

oh and fixing personal shit has to have some sort of payment in return for me
food, drink, money, fixing something of mine, etc 

http://cdn.nhl.com/images/upload/2008/06/frozen_inside061208awards.jpg I only work with guys that wear shit like that. 

i generally like my job, it's frustrating at times, and other people's acceptance and encouragement of ignorance is also annoying 

I'm using the iPhone version of Fazed. Can I place a helpdesk ticket to have someone set this thread to watched? 

screwbacca said:

oh and fixing personal shit has to have some sort of payment in return for me
food, drink, money, fixing something of mine, etc

Exactly.

I have no issue with helping someone out. But the second you think just becasue I ( or one of the folks on my team) am there to be your personal fucking helper is the last time I ever help you.

I had the a woman ask me to help her with a "little issue" she was having with her daughter's notebook (14 yr old kid that downloads EVERY FUCKING THING off the web). I spent 4 hours ( over the course of 4 days when I had the time) cleaning that shit up. She comes - gets it - throws a totally meaningless "thanks" at me and rolls.

The next morning she's at my desk and I am thinking "Huh. . she's actually going to appologize for not thanksing me and do it right this time around"....stupid miserable IT Guy.

She's all "hahahahahah I don't know what happened but between yesterday afternoon and this morning my daughter did it again. So, I'm gonna need your help again."

I said " Yeah, I dunno if I'm gonna be able to get to it for at least a week." She says "Really? You just took it the last time. Plus I mean, you just gave it back to me yesterday. Shouldn'r you help me since you just did?"

I said "Yeah. I don't have the spare time right now. So the est I can offer you is I'll square it away when I have the time.

She's all "I suppose that'll do"

WTF - FUCK YOU you fucking scabby bitch. Take it to The Geek Squad and have em fuck your shit up....and PAY for it.

So I wait a week - then clean the fucker up AGAIN. Call her tell her to come get her rig.

She comes and gets it while I'm out of my office - no note - no voicemail saying thanks - nothing.

Fast Forward 3 weeks ( I shit you not) she comes in my office and (assuming I have an iPod) she lays a gift card on my desk for......wait for it........5 fucking dollars from iTunes.

I said "Debbie - what's this?" She says Remember when you fixed my daughter's notebook?" and I said "Yeah - both times. Why?"

"This is just a little thank you." (yeah little is right) I just looked at the card (with a little black marker that she wrote $5.00 on it) and said well - "I don't have an iPod....you can have this back." She was all "Oh....I was just trying to be nice" I said "Oh, I didn't realize that's what you were doing" hahahaha

She goes "Excuse me!?" I had had enough. I said "Debbie I took my own personal time to help you...TWICE and I normally charge a minimum of $75/hour. I Charged you nothing BOTH times and you wait until 3 weeks after I help you to give me a $5 iTunes card as a Thank You. I would rather you keep the card and go to someone else for help from now on.

She's gone now - got the ax shortly after that ( of course nothing to do with that)

FUCK THAT SHIT

Then you have people like the woman I helped today. I knew she was stuck - I knew she needed help. But, I also knew it would only take me about 20 minutes so I had no plans to ask her for money or anything.

I give her her personal notebook and start to pack up for the day. I go out to my car and there is a note on my windshield "You saved my SO much aggravation and god knows how much money. Thank you SO much. Have a Great Weekend." There was a $20 Dunkin card inside. 

screwbacca said:

i generally like my job, it's frustrating at times, and other people's acceptance and encouragement of ignorance is also annoying

Again - Agreed.

I love my job. . . it's just a select few fuck asses I could live without 

tldr 

i could livewithout probably 5% 

people usually just take me to lunch for fixing their personal shit 

i don't charge my fil but then he just gives my wife hte money he was going to give me 

tldr

end user

ahhhhhhhhhhh shit 

I had to walk a guy through the capitalization of a letter using the goddamn keyboard. 

screwbacca said:

tldr

It's long, but it's worth reading. 

he knows i'm just kidding
what's funny is when e-mail is down and when you bring it back up you have 5 e-mails asking if there's something wrong with e-mail drafted during the outage 

so of course the reply is "no" 

or hey someone sent me something and i didn't get it can you find out why

"you want me to track a message we never got?"
"yeah"
"umm.....lol?" 

From work - I'll definitely take a lunch or something.

But, outside of work (and if it's not a friend or family) Straight $75/hr 

I love that shit too.

Email is offline for one reason or another.

HOTLINE rings (from like 7 different people) "Hey did you know email is down?"

HOLY SHIT - really? THANKS 

noneater said:

It's long, but it's worth reading.

hahahaha That's just rob showing me his velvet nuts 

I'm using the iPhone version of Fazed. Can I place a helpdesk ticket to have someone set this thread to watched?

Try this link fazed.org/forum

people always trying to get the IT guy to do stupid stuff for them 

and i always like the i missed my deadline because of it blame game 

Maintenance announcement sent out 2 weeks prior to date, then a reminder one week prior, then another the day of.

User: "Why can't I get to my files?"
Me: "We are under a maintenance window. We sent notices."
User: "Not acceptable, I need my things now. Can't you bring it up for me?"

.... 

lol @ not acceptable 

Obviously the answer is no until you get a call from their boss who happens to be the CFO or VP. 

Spaz is in IT now?

-_-

One of our two main (read: most valuable) on-site/networking/server gurus turned in his one-month notice this week,
and then the next day our most absent-minded, calls-in-sick-so-often-it's-now-synonymous-with-his-name
guy is over learning the server set-up ropes with our other on-site guys.

If he actually moves into that position, it will be a deathblow to our department,
as being responsible for iPods proves to be too much of a challenge sometimes for him.

Things are going to get shaken up big time in the coming weeks.
I'm curious to see how it all pans out. 

Hey can you help me do blah blah blah?

Sure.....just do A. B. C.

Just for future reference, we sent an email out on Mondy with a link to the company Wiki where you can find detailed instructions with screen shots on how to do this..

Oh, yeh I saw that emial. I just deleted it.

Bwhuh!? FUCK ASS! 

dude i wish i had time to set up a wiki 

any stories about users getting the last laugh? Or, are any of you like Simon?

http://www.youtube.com/watch?v=geZoES9KQ-Q 

I'm so thankful that I haven't worked in any sort of IT for the past 2 years. 

Don't bother, Rob. I have spent quite a bit of time making very nice howto documents on our intranet. Nothing elaborate, just very clean html heavy on the pictures with circles and arrows and a paragraph on the back of each one... I'm actually proud of them. While doing them I've found that I have a technical writing skill I didn't know about.

No one reads them. People call me to ask me how to add a printer. I tell them to open IE, click on IT HELPDESK and then the "Adding a Printer" link. Some just tell me to come over anyway. Some try it and then call back. It's usually for typing //servername instead of \\servername or something.

Our department has an internal password-protected wiki and it's actually badass. Since we're about 25 guys in 18 locations the wiki really works for us. If I have to reboot a server in Czech at 1am local time and want to make sure there are no dependent services on other machines I can look that up. 

We have a Director of Training that has an IT background.
He's my best friend. 

Despite all my bitching I really do love technology. Give me a problem to solve, a deadline, and a budget and I'm loving life. Remember when the ILOVEYOU virus first hit? My old company's crew and I were up all night following the stories, figuring out what it did, tracking down how it got into our network. That's the good stuff. Discovering, innovating, solving problems.

User support, though? It's all or part of my job for over 15 years now and the questions haven't changed. I want out of user support forever. 

sasser was fun 

Our department has an internal password-protected wiki and it's actually badass. Since we're about 25 guys in 18 locations the wiki really works for us. If I have to reboot a server in Czech at 1am local time and want to make sure there are no dependent services on other machines I can look that up.

The wiki is our savior. 650 IT people are hard to keep together without it. It's also my favorite thing to read in the downtime. I've learned so much by reading the networking or dev infrastructure sections. 

I remember end users RUNNING down the hallway when I LOVE YOU hit. hahahaha
I shit you not. They were PANICING. We were all 'SETTLE DOWN...Jesus'

I agree - I love being set in motion. 

nimda was the last big one to hit us. Had a couple of happy99 infections but nothing big.

Right now it's the "secure2009" type malware people are getting on their home computers and bringing to me. 

CH said:

and then the next day our most absent-minded, calls-in-sick-so-often-it's-now-synonymous-with-his-name guy is over learning the server set-up ropes with our other on-site guys.

how does homeboy still have a job? 

how does homeboy still have a job?

Welcome to New Zealand.

Everyone in the department who isn't from NZ wondered the same thing.

I think the correct answer is: magic. 

is he a native or from somewhere else? 

He's a native.

Other than Auckland,
New Zealand is really laid back,
and everybody (local) pretty much knows everybody else,
so people get away with a lot more due to few higher-ups having spines. 

Whenever I went to dairy queen at lunch, I always called the IT department from my car and asked if anyone wanted anything. Always got them something.

IT guy #1 liked chocolate covered cherry blizzards, IT guy #2 wanted a butterscotch dipped vanilla cone.

I never asked them for anything personal, but it ALWAYS helps to have the IT guys on your side. 

Oh, and they let me install pirated software on my computer, and they allowed my computer to get to pandora when it was blocked for everyone else.

They were pretty cool dudes. 

The external sales company we use sub-leases part of our building from us. I'm not supposed to support them but their IT service is awful and they're nice guys. 4 or 5 times a year the owner will tell me to "park by our door after lunch today." Those guys have great taste in microbrews.